What if my shoes don't fit perfectly?
Made to order shoes
We want you to be 100% happy with your Upper Street shoes, so if the fit isn't quite right, please contact us within seven (7) working days with your order reference and telephone number and we'll get the problem resolved to your satisfaction.
Please call us on + 44 (0) 845 680 9365 or email us at iloveshoes@upperstreet.com
UK Customers
If your shoes don’t fit when they arrive, we’ll be happy to either pay for your local cobbler to adjust them, or you can send them back to us so that we can either alter or remake them at no extra charge.
Please send your shoes by recorded delivery including your name and order number to:
Upper Street
Alterations
148 Highbury Hill
London
N5 1AU
Please return your shoes within fourteen (14) working days and make sure that the shoes are unworn and in the original packaging, as this is considered part of the product.
We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
If for any other reason you’re not happy with your shoes, then we can either remake them or refund you the full cost of your purchase, excluding the original shipping costs. Please contact us and we’ll discuss all the options with you so you have the perfect pair of shoes.
International Customers
If your shoes don’t fit when they arrive, we’ll be happy to pay for your local cobbler to adjust them.
Please contact Customer Services on + 44 (0) 845 680 9365 or email iloveshoes@upperstreet.com before proceeding for guidance on prices. Please ensure you receive a receipt from your cobbler in order for us to refund you.
Alternatively we can have the shoes altered for you in the UK, but you will be responsible for all shipping costs.
If for any other reason you're not happy with the shoes, then we can offer you a full refund. Please see our returns policy for full details.
Sample shoes
If your sample shoes don’t fit, we can arrange for the shoes to be altered to fit and are very happy to provide you with a quote for the cost. Please call us on +44 (0) 845 680 9365 or email iloveshoes@upperstreet.com and we’ll be very happy to help.
We want you to be 100% happy with your Upper Street shoes, so if the fit isn't quite right, please contact us within seven (7) working days with your order reference and telephone number and we'll get the problem resolved to your satisfaction.
Please call us on + 44 (0) 845 680 9365 or email us at iloveshoes@upperstreet.com
UK Customers
If your shoes don’t fit when they arrive, we’ll be happy to either pay for your local cobbler to adjust them, or you can send them back to us so that we can either alter or remake them at no extra charge.
Please send your shoes by recorded delivery including your name and order number to:
Upper Street
Alterations
148 Highbury Hill
London
N5 1AU
Please return your shoes within fourteen (14) working days and make sure that the shoes are unworn and in the original packaging, as this is considered part of the product.
We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods. We cannot take responsibility for items lost without proof of postage and the parcel will be your own responsibility until it reaches us.
If for any other reason you’re not happy with your shoes, then we can either remake them or refund you the full cost of your purchase, excluding the original shipping costs. Please contact us and we’ll discuss all the options with you so you have the perfect pair of shoes.
International Customers
If your shoes don’t fit when they arrive, we’ll be happy to pay for your local cobbler to adjust them.
Please contact Customer Services on + 44 (0) 845 680 9365 or email iloveshoes@upperstreet.com before proceeding for guidance on prices. Please ensure you receive a receipt from your cobbler in order for us to refund you.
Alternatively we can have the shoes altered for you in the UK, but you will be responsible for all shipping costs.
If for any other reason you're not happy with the shoes, then we can offer you a full refund. Please see our returns policy for full details.
Sample shoes
If your sample shoes don’t fit, we can arrange for the shoes to be altered to fit and are very happy to provide you with a quote for the cost. Please call us on +44 (0) 845 680 9365 or email iloveshoes@upperstreet.com and we’ll be very happy to help.
